Grievance Redressal Officer
Last updated: 22 May 2026
In compliance with the Information Technology Act, 2000 (and rules made thereunder) and the Consumer Protection (E-Commerce) Rules, 2020, Keroli Healthcare Pvt. Ltd. has designated a Grievance Redressal Officer to address complaints and concerns received from users of this website.
Designated Officer
[Grievance Officer Name]
Grievance Redressal Officer, Keroli Healthcare Pvt. Ltd.
Phone / Toll-Free
1800-215-2114Response Timeline
Acknowledged within 48 hours, resolved within 30 days.
Registered Address
Unit No. 202, Building No. 5, Viraj Industrial Estate, HDIL, Virar East, Palghar – 401305, Maharashtra, India
How to File a Grievance
- 1
Email the Grievance Officer at grievance@kerolihealthcare.com with subject line: "Grievance — [Brief Description]".
- 2
Include your full name, contact information, a clear description of the grievance, and any supporting documents or screenshots.
- 3
Acknowledgement will be sent within 48 hours. Resolution will be communicated within 30 days, or a status update provided if further investigation is required.
- 4
For product quality complaints or adverse event reports, contact our Pharmacovigilance Officer via the Pharmacovigilance page.